The Library Group runs two upscale business centres in Brussels focusing on great service and beautiful décor. Our members are professionals and entrepreneurs from all sectors including banking, lobbyism, consultants and design. The most important job of the Reception & Events Manager is to carry on the values and communication style of the Library Group and maintain member satisfaction and attraction.

Qualifications

The Library stands out for the unparalleled level of service and personal attention. If you get a kick out of putting our client’s needs before your own, then this is the place for you. You must speak English and French fluently. Knowledge of the Nordic languages/culture and/or Dutch is a bonus. You are the kind of person, who will stop to pick up a cigarette butt on the pavement in front of the house and take dead leaves off a plant without being asked to do so. You take pride in knowing that you make a difference because you care.

 

You must be presentable, polished and know how to dress when jeans and sneakers are not an option. Creativity, team spirit and a sense of humour are also vital. This is a hands-on job, not suited for people who prefer to sit still all day. Occasional evening hours should be expected in case of evening events.

 

What we can offer

A stylish, fun and creative environment with contact to lots of small businesses. A great learning experience for the future and a part in our success as we grow together. We will invest in you in terms of courses for you to expand your qualification. You’ll join a team, where we have a lot of fun, look out for each other and genuinely like hanging out together.

 

Areas of responsibility for the Reception & Events Manager:

General

• Handle receptions and take care of the house and members’ needs during the day
• Manage the running of the houses in collaboration with the team – plan for office moves and set up, plan for minor repairs and maintenance, plan for cleaning, IT and other supplier projects
• Collect news and content for newsletter, marketing efforts and social media
• Be a brand ambassador for The Library and project the values at all times

 

Customer Service

• Maintain member satisfaction and keep the community alive with events and daily, personal attention and general networking
• Implement The Library Vision with staff and members

 

Event planning and sales

• Attract and prospect new meeting and event business and plan events and meetings in collaboration with the team with full responsibility for meetings and events
• Attract new members through house tours, follow up with prospects, maximizing segment revenue (Private Offices, M&E, Co-working, Business Addresses)

 

Leadership

• Lead by example and set the highest standards through personal conduct
• Manage the team in terms of shift planning, general employee satisfaction and motivation. Ensuring that the team adopts a host, sales and solution-oriented mindset.
• Assign and delegate tasks and responsibilities using the digital tools like Hubspot, Asana etc.

 

In this role, you will be in close, daily contact with the CEO of The Library Group and report to him. Please send your CV as well as a short motivation for your application to CEO Robert van den Born at rvdb@thelibrarygroup.be. Read more about The Library here www.thelibrarygroup.be or on our Instagram/Facebook pages – The Library Brussels.

 

* HYGGE (”Heu-Gah”)

The art of building sanctuary and community, of inviting closeness and paying attention to what makes us feel open-hearted and alive. To create well-being, connection and warmth. A feeling of belonging to the moment and to each other. Celebrating the everyday.